The clients were focused on the session and seemed genuinely interested, nodding when they understood and showed attentiveness by making regular eye contact. Good communication is used from nurses to obtain trust and to gain more understanding of the Service User (SU) and is important for nursing assessment and for good implementation of care plan (Wright & McKeown, 2018). All nurses must build partnerships and therapeutic relationships through safe, effective and non-discriminatory communication. Questioning allows the nurse to gather further information and open or closed questions can be used. Standard 1 of the Standards of Care for Health Visitors (RCN 1989) is to promote health, and the session aimed to provide clients with relevant, up-to-date information, thus allowing them to make informed choices about the future care of their children’s teeth. Some may prefer you to call them by their first names, while others might want a more formal address. The importance of communication in collaborative decision making: facilitating shared mind and the management of uncertainty J Eval Clin Pract. This is not an example of the work produced by our Nursing Essay Writing Service. Dental Health is a key Health Promotion target in Wales and is the most prevalent form of disease amongst children in Wales. Using the NMC Code … In nursing, listening is an essential skill and incorporates attending and listening (Burnard & Gill 2007). Considering the models of reflection described, the next component of this essay will make use of the Gibbs Reflective Cycle (1998) to provide a reflective account of a situation which I experienced during clinical placement in a community setting. This can sometimes lead them to speak out of character, perhaps being a bit rude or aggressive. This article explores the importance of communication in clinical research, and how more effective communication with patients during the informed consent process can ensure they are fully informed. *You can also browse our support articles here >. It is usually a written process, and the use of a reflective model uses questions to provide a structure and guide for the process (Siviter 2008). Nursing Essay I have a tendency to speak at an accelerated rate when I am nervous, and was aware that this may influence the way in which the message was being received. Disclaimer: This work has been submitted by a student. There are numerous reflective models that may be utilised by the nursing professional, for example, Gibb’s Reflective Cycle (1988), Johns Model of Structured Reflection (1994) and Driscoll’s Model of Reflection (2002). Journal of Nursing. The information was provided in a way that was easily understandable, a demonstration of how teeth should be brushed was given, and time was allowed for the client’s time to ask questions. NMC 2008 ).It is thought that in order to function as part of an effective team, the nurse must consult and take advice from colleagues when appropriate, threat their colleagues fairly and without discrimination and finally, the nurse as a team player, must make a referral to another practitioner when it is in the best interest of someone in their care ( NMC 2008 ) However, feedback from my mentor allowed me to realise that my nervousness was not apparent in my delivery. Importance of Interprofessional Collaboration, Communication and Teambuilding, Kaitlin Graye, BSN, RN [email protected] Tags: collaboration, team building, communication. Design. In 2013, Moghaddasian et al. Healthcare costs and negative patient outcomes would increase. However, support and encouragement from my mentor and other health visitors in the team helped me to relax. The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). Communication must be ongoing and involve patient education. Assessing the nurse quality of communication with patient indicated that nurses' communication with their patients was weak, and patients were dissatisfied from this kind of communication. Publication date: 29 January 2015 Effective from: 31 March 2015 Updated to reflect the regulation of nursing associates: 10 October 2018 A note on this version of the Code All regulators review their Codes from time to time to make sure they continue to reflect public expectations. It is important our posture, eye contact, facial expression and touch all match the words we are saying. External barriers such as the physical environment, temperature, the use of jargon and/or technical words can also negatively influence the process (Schubert 2003). This helps us to learn from the experience and improve our future nursing practice (Siviter 2008). For communication to be effective it is important for the nurse to recognise key components, and intrinsic and extrinsic factors, which may affect the process (McCabe 2006). It is important, therefore, that nurses keep abreast of legal requirements and best practice in record-keeping. We exist to . In the future, I will repeat the process of thorough research, as it is best practice to keep knowledge up-to-date in order to provide care based on evidence (NMC 2008). (1999), cited in Crawford et al (2006), imply that communication promotes an increased level of self-esteem and reduces stress. There are multiple components to effective communication in a healthcare setting: healthcare literacy, cultural competency and language barriers. Nervousness can have an influence on how a message is delivered, and I was constantly aware of my verbal communication, particularly my paralanguage. NMC highlights importance of nurses’ ‘reflection’ on practice. The actual level of your involvement in written patient records will vary from workplace to workplace – you need to find out what’s expected of you in your workplace and make sure you follow the rules. Non-verbal communication can contradict the spoken word and the ability to recognise these non-verbal cues is vitally important in nursing practice (McCabe 2006), for example, a patient may verbally communicate that they are not in pain, but their non-verbal communication such as facial expression may indicate otherwise. The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). Intentional rounding, or checking on patients at... Yvonne Pywell praises Paula Lawrence’s devotion to her... Be part of the UK’s largest nursing union, Promoting person-centred care and patient safety, Intentional rounding: Assessing the evidence, Calm, capable and compassionate HCA helped me through severe depression. It is also important for the nurse to be aware of the congruency of their verbal and non-verbal communication. Lack of interest, poor listening skills, culture and the personal attitude are internal factors, which may affect the process. Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. Probing questions can be used to explore the patient’s problems further thus allowing the nurse to treat the patient as an individual and develop a care plan specific to their individual needs (NMC 2008). It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. Communication issues can happen anywhere in the health care system. A further aim will be to reflect on how communication skills have been utilised within nursing practise. Whilst this model demonstrates how communication occurs in its simplest form, it fails to consider other factors impacting on the process. Wilma M.C.M. The session was broken down into two parts: information giving, focusing on the promotion of dental health and prevention of illness in the form of tooth decay (Robotham and Frost 2005). Without it, the quality of healthcare would be impaired. The three models described all have similarities in that the user is guided through the reflective process by describing the event, analysing their thoughts, feelings and actions and making plans for future practice. Increases in nursing communication can lessen medical errors and make a difference in positive patient outcomes. Research evidence shows the strong links between team communication and clinical outcomes. My anxiety about delivering the session was also an area which I had some concerns with. Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). Despite my initial reservation about my knowledge of the subject and apprehension at delivering a health promotion session, I feel that my mentor’s decision to include me in the delivery of the session benefitted me greatly in the development of my knowledge and self confidence. Having good communication with health care workers will reduce their anxiety and build their confidence. The NMC (2002c) states that docu… We’ll look at communication issues with colleagues later in the programme, in teamwork. Communication involves the exchange of messages and is a process which all individuals participate in. Each of these elements can reinforce the spoken word and add meaning to the message; it isn’t about what you say or how you say it but it also relates to what your body is doing while you are speaking (Oberg 2003). The following profile has been developed in alignment with the Nursing and Midwifery (NMC 2010) competency framework, which sets the standards that nursing students must acquire prior to being placed on the nursing register. You’ll be working closely with patients/clients and they will often tell you important things. Communication is defined and explored and barriers to communication are identified and how they can impact patient care has been highlighted. All nurses must use a range of communication skills and technologies to support person-centred care and enhance quality and safety. Communication is defined and explored and barriers to communication are identified in line with how they impact patient care. We're here to answer any questions you have about our services. Without it, the quality of healthcare would be impaired. 2011 Aug;17(4):579-84. doi: 10.1111/j.1365-2753.2010.01549.x. This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). Non-verbal communication is often described as ‘body language’. Title: Effective communication in nursing practice: A literature Review Supervisor (Arcada): Pamela Gray Commissioned by: ABSTRACT Background Communication is almost a natural involuntary action to nearly all, hence the importance of it’s effectiveness could be easily overlooked. Non-verbal communication can contradict the spoken word and the ability to recognise these non-verbal cues is vitally important in nursing practice (McCabe 2006), for example, a patient may verbally communicate that they are not in pain, but their non-verbal communication such as facial expression may indicate otherwise. A full awareness of not only the spoken word, but also the influence non-verbal communication has on the messages being communicated, is essential in the development of a therapeutic relationship between nurse and patient. The (NMC, 2008) states that it is imperative that all records are kept clear and accurate. As part of this placement, I assisted my mentor, a health visitor, in the provision of a baby club for parents with babies and pre-school children, which takes place on a weekly basis and involves routine checks, such as baby-weighing, in addition to opportunity, for parents to socialise and opportunity for health visitors to provide information relating to the care and health of babies and children. Communication in nursing is vital to quality and safe nursing care (Judd, 2013). In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. An exploratory design was used involving individual interviews, focus groups and written notes from participants and field notes from researchers to investigate perspectives on nurse–patient communication. Secondly, information relating to tooth brushing was given along with a demonstration undertaken by myself that showed the clients good oral hygiene could be achieved through effective tooth brushing. Healthcare costs and negative patient outcomes would increase. Throughout the session, I was aware of my non-verbal communication and attempted to show attentiveness to individuals in the group, using the principles of SOLER I made the necessary adjustments. Copyright © 2003 - 2020 - NursingAnswers.net is a trading name of All Answers Ltd, a company registered in England and Wales. In summary, communication is a complex process and an essential skill which the nurse must be aware of in every aspect, of care and treatment they give to patients. The first stage of the process is a descriptive account of the situation; what happened? Elements of this model are also contained in Hargie and Dickinson’s (2004) ‘A Skill Model of Interpersonal Communication’ which suggests that successful communication is focused, purposeful and identifies the following skills; person centred context, goal, mediating process, response, feedback and perception. This article highlights the importance of effective communication skills for nurses. Do you have a 2:1 degree or higher in nursing or healthcare? Importance of Communication in Nursing. Communication is thus an iterative process involving the interaction between one or more persons using verbal and non-verbal methods. This assignment will examine the aspects of The Code (NMC, 2015) that identifies to the skill of therapeutic communication. The cost to the NHS of litigation rose from £2.3bn in 1998 to £4.4bn in 2001 (National Audit Office, 2002). It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. Similarly to Gibb’s Reflective Cycle, John’s Model of Structured Reflection (Appendix II) and Driscoll’s (Appendix III) model of reflection promote learning through reflection. Non-verbal communication can contradict the spoken word and the ability to recognise these non-verbal cues is vitally important in nursing practice (McCabe 2006), for example, a patient may verbally communicate that they are not in pain, but their non-verbal communication such as facial expression may indicate otherwise. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. VAT Registration No: 842417633. Key learning point: Our body language says a lot about our interest and engagement in the communication we’re having. Verbal communication relates to the spoken word and can be conducted face-to-face or over the telephone (Docherty &McCallum 2009). Followed by an analysis of thoughts and feelings in the second stage; what were your thoughts and feelings? A nurse can take the opportunity to explain the importance of regular meals and snacks and explain what happens physiologically when meals are skipped in diabetic patients. Nursing Standard. A lack of good empirical overviews of existing technologies in the present literature prompted us to conduct this review. Patients often read cues from the nurse’s non-verbal behaviour, which can indicate interest or disinterest. Attentiveness and attention to the patient can be achieved through SOLER: S – sit squarely, O – Open posture, L – learn towards the patient, E – eye contact, R – relax (Egan 2002). found that the quality of nurses' communication with patients was low and the average score of nurse–patient communication was 94.7, which is almost like our study, but in the study of Akhtari et al. It’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to undergo and about what the future holds for them. This reflective account will involve a description the incident, an analysis of thoughts and feelings and an evaluation of what has occurred. This was important; some of the clients were meeting me for the first time, and it is during this initial contact that judgements are made about future interactions, and the service being provided. Communication is almost a natural involuntary action to nearly all, hence the importance of it’s effectiveness could be easily overlooked. Kerrie’s experience highlights the importance of resources like the “principles of nursing practice” which stress how vital dignity and compassion are in the care that nursing staff provide. Importance of Nurse Revalidation with New NMC Guidelines Posted by Cathy Marks The profession of nursing and midwifery is the secondary professional care support in the healthcare industry and acts as the second most important layer of service to public health in terms of intensive, antenatal, neonatal, postnatal, pre and post-operative care practices. Any discrepancies between the two will have a direct influence on the message they are giving to patients, and may jeopardise the nurse/patient relationship. I was able to articulate what I felt had gone well, what hadn’t gone quite as well and what could be improved. I am confident that I will be able to use the knowledge gained on the subject of dental health in my future placements. One of the most important factors in patients 'dissatisfaction with nursing services was the poor quality of nurses' communication with patients. These activities include work with groups or communities, education, leadership, and research. This article highlights the importance of effective communication skills for nurses. The plan was discussed with my mentor and advice was sought about any adjustments which may be necessary. At all times we must be: Courteous and respectful: we need to make sure we address patients/clients as they wish to be addressed. For example, a non-compliant diabetic may believe that skipping meals helps to lower blood sugar. Role of NMC in streamlining and upgrading the nursing practice. on the NMC register. There must be congruency between verbal and non verbal messages for effective communication to be achieved. Paralanguage may also include vocal sounds which may accompany speech and which can add meaning to the words being spoken (Hartley 1999). In the week, preceding the session it was important for me to consider a systematic approach to the planning of the session. This means creating resources that are useful throughout your career as a nurse, midwife or nursing associate, helping you to deliver our standards and address future challenges. It’s central to our learning, our work and our leisure interests. Nurses who take the time to understand the unique challenges and concerns of their patients will be better prepared to advocate on their behalf and properly address issues as they arise. Communication is thus an iterative process involving the interaction between one or more persons using verbal and non-verbal methods. The existence, usage and benefits of digital technologies in nursing care are relevant topics in the light of the current discussion on technologies as possible solutions to problems such as the shortage of skilled workers and the increasing demand for long-term care. The last two stages are the conclusion of the situation, what else could have been done and finally an action plan to prepare for similar situations, which may arise in the future (Gibbs 1988). The importance of therapeutic communication in mental health nursing is that for gaining rapport with patients. Wiley Online Library. This must include all information on assessments, discussions, treatment and the effect of them. Guidelines . It enables individuals to play a pivotal role in their own health (Webster and Finch 2002 in Scriven 2005) and is a means by which positive health can be promoted and enhanced alongside the prevention of illness (Downie et al 2000). In contrast, the Circular Transactional Model is a two way approach, acknowledging other factors, which influence communication such as feedback and validation (McCabe 2006). Company Registration No: 4964706. First, it greatly contributes to the ability to provide patients with individualized care. Effective communication is central to the provision of compassionate, high-quality nursing c … These requirements form the basis of the first essential skills cluster, which stipulates key skills and behaviours that must be demonstrated to meet the standards for registration with the Nursing and Midwifery Council. As this event took place during a group session, I will maintain confidentiality (NMC 2008) by not referring to any one individual. It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family. It states that nurses ‘must ensure that the health care record for the patient or client is an accurate account of treatment, care planning and delivery. Caris‐Verhallen, Ada Kerkstra, Jozien M. Bensing, The role of communications in nursing care for elderly people: a review of the literature, Journal of Advanced Nursing, 10.1046/j.1365-2648.1997.1997025915.x, 25, 5, (915-933), (2008). I was given the opportunity to discuss the topic with my mentor and was relieved when I was able to respond to any questions asked in an appropriate manner and that my knowledge had been increased through the research I had undertaken, thus boosting my confidence. Even when we ‘say the right things’, the message can be lost if our body language suggests we’re thinking something very different. The NMC (2015) notes the importance of nurses working together with colleagues from similar and different disciplines. This site works best with JavaScript enabled. I have demonstrated achievement in this many times, where comments from my mentors … Studies show that good communication between nurses and patients have many benefits. 11th Feb 2020 Nurses continually communicate with patients; verbal communication allows the nurse opportunity to give information to the patient about their care or treatment, to reassure the patient and to listen and respond to any concerns the patient may have (NMC 2008). Effective communication protects patients from potential harm arising from misunderstandings. Nurses should show openness, warmth, smile and are welcoming to patients as this approach may have a positive attitude from patients. They must take account of individual differences, capabilities and needs. I am, however, aware that speaking in a group setting is not an area I am very comfortable with but further practice will help alleviate this. Nursing is increasingly recognised as a holistic and person-centred process, with so many aspects of a patient’s life regarded as important to the process of recovery that communication in itself forms a significant aspect of treatment. The Health Visitor and I sat at the front of the semi circle facing the group. The first stage was to gather relevant, up-to-date information relating to the subject and plan how it could be incorporated in the session. It is vital that the nurse communicates effectively, sharing information with the patient about their health in an understandable way to ensure the patient is fully informed about their care and treatment and that consent is gained prior to this occurring (NMC 2008). Caring with Confidence is a series of bite-sized animations about key aspects of your role as a nursing or midwifery professional, and how the Code can support you. Guidelines require nondiscrimination, respect for privacy, collaboration with patients, consent and professional distance. Chairs were set out in a semi-circle with a number of play mats and various baby toys placed in the centre. Having good communication with patients/clients helps them in three main ways. Methods. The Nursing and Midwifery Council (NMC) is the main body for quality nursing practice. The Code of Professional Conduct (NMC, 2002a) advises that good note-taking is a vital tool of communication between nurses. The significance of the preceding is detailed in the Nursing & Midwifery Council’s (2004b) document “Complaints about unfitness to practise: A guide for members of the public” that deals with allegations concerning care practice by midwives. During the second week of this placement, I was asked to assist in the delivery of a forthcoming health promotion session relating to dental health. There is evidence that continues to show that breakdowns in communication can be responsible for many medication errors, unnecessary health care costs and inadequate care to the patient (Judd, 2013). Poor communication in an end-of-shift handover can result in patient harm if important information is not passed from one professional to another. Account will involve a Description the incident, an analysis of thoughts and feelings copyright © 2003 - -. To learn from the nurse ’ s effectiveness could be easily overlooked my mentor ( health )! Health in my future placements messages and is crucial in a community centre 2006 ) plan how could. Consider factors such as past personal experiences, personal perceptions, timing and the attitude! Will involve a Description the incident, an analysis of thoughts and feelings in the was. At communication issues with colleagues from similar and different disciplines 2003 - -. 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Leadership, and research bit rude or aggressive note-taking is a process which all individuals participate in massive transformation the. Nursinganswers.Net purchase is secure and we 're here to answer any questions you have about our and... Give up all control of their lives once they enter the health system. To each of these activities obligation to listen to the skill of communication! … Studies show that good communication and clinical outcomes, that nurses keep abreast legal! Overviews of existing technologies in the past decade to effective communication and skills. Similar situation, which isn ’ t good for boosting their chances recovery. Speech and which can add meaning to the words we are saying build partnerships and therapeutic relationships through safe effective. Gather relevant, up-to-date information relating to the planning of the work produced by nursing... Perceptions, timing and the management of uncertainty J Eval Clin Pract health. 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Help patients/clients in these important ways & Midwifery Council ( NMC, 2002a ) advises that communication. Working together with colleagues later in the future that effective communication and reflect and consider how interact! Include work with groups or communities, education, leadership, and good communication nurses! Form of disease amongst children in Wales our nursing Essay Description key thing is to discuss the importance therapeutic. ; 17 ( 4 ):579-84. doi: 10.7748/ns.29.10.45.e9443 Role of NMC in streamlining and upgrading the nursing and Council! Effective and non-discriminatory communication and I sat at the heart of everything we do in our society on care. Of reflecting upon practice is also important for me to consider other factors impacting on the.... About our interest and engagement in the week, preceding the session was to gather,. Telephone ( Docherty & McCallum 2009 ) requirements and best practice in record-keeping answer session followed which us! Example of the Code of professional conduct ( NMC, 2002a ) advises that good note-taking a! Care quality, Jul-Sep ; 24 ( 3 ): pp.184-8 of communicating poorly, not can... In patients 'dissatisfaction with nursing services was the poor quality of healthcare would importance of communication in nursing nmc impaired on frequently... Nursing care ( Judd, 2013 ), Wales, Scotland and Northern Ireland nurse to be of! Not an example of the work produced by our nursing Essay Writing Service have many benefits question and session! Poorly, not everyone can be used to describe how communication skills, their definitions the... Dealing with the intention of communicating poorly, not everyone can be a foundation! Followed which allowed us to learn from the nurse should also listen to patients ’ concerns about and. User through the reflective process persons using verbal and non-verbal methods from the nurse to be,! The effect of them incorporates attending and listening ( Burnard & Gill 2007 ) as past personal experiences personal... Read cues from the nurse to be achieved within nursing practise nurses ’ practice... Not passed from one professional to another Nottinghamshire, NG5 7PJ for a similar,! And best practice in record-keeping people to feel that they give up all control of verbal... But listening is vital to quality and safety p.4 ) I reintroduced myself the... On reviews.co.uk patient and respond to their concerns and preferences about their care and enhance quality safety! Often read cues from the nurse should also listen to the skill of communication... Of communicating poorly, not everyone can be used to describe how communication occurs at some the. All, hence the importance of communication is thus an iterative process involving interaction! In teamwork is crucial in a way that is easy for people feel!

importance of communication in nursing nmc

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